What is FiguMe?

FiguMe creates custom 3D keepsakes from your favorite photos. Our products include personalized pet charms, custom pet keychains, and meaningful gifts made for pet lovers, friends, and family.

How does FiguMe work?

Simply upload your photo, choose your custom options, and place your order. Our design team will create a preview for you before production. Once you approve the design, we carefully make and ship your custom keepsake.

Are FiguMe products custom made?

Yes. Every FiguMe piece is personalized and made based on the photo and details you provide.

What kind of photo should I upload?

A clear, bright, front-facing photo works best. Your pet’s face should be easy to see, without heavy blur, shadows, filters, or objects covering the face.

Can I upload more than one photo?

Yes. If you have multiple photos, you can upload them or send extra reference photos. This can help our team better understand your pet’s face, colors, and features.

Can I use a photo from my phone?

Yes. Phone photos work well as long as they are clear and bright.

What if I upload the wrong photo?

Please contact us as soon as possible at support@figume.com with your order number and the correct photo. If production has not started yet, we will do our best to update your order.

Can I order more than one charm?

Yes. You can choose different quantity options, such as 1 charm, 2 charms, 3 charms, or 5 charms, depending on the product.

Can I use different pets for multiple charms?

Yes. If you order multiple charms, you can upload multiple pet photos or leave notes for our design team.

Can I choose different themes for different charms?

Yes. Please leave clear notes during checkout. For example:
Charm 1 – Apple Theme
Charm 2 – French Fries Theme
Charm 3 – Strawberry Theme

Are the colors exactly the same as my photo?

We do our best to match your pet’s colors and features, but slight color differences may occur due to lighting, screen display, design style, and the 3D printing process.

How long does production take?

Production begins after you approve your design preview. Since every item is custom made, production time may vary depending on the design and order volume.

How long does shipping take?

Shipping time depends on your destination and shipping method. Estimated shipping options are shown at checkout.

Will I receive a tracking number?

Yes. Once your order ships, you will receive a tracking number by email. Tracking updates may take some time to appear after the package is handed over to the carrier.

Why is my tracking not updating?

Tracking information may take 48–72 hours to update after the package is processed or transferred to the shipping carrier. This is normal for international and cross-border shipments.

Do you offer free shipping?

Free shipping may be available on selected bundle orders or promotions. Please check the product page and checkout for current shipping details.

Is FiguMe a good gift?

Yes. FiguMe products are perfect for pet lovers, dog moms, cat moms, friends, family, birthdays, holidays, memorial gifts, and special occasions.

Do you offer gift packaging?

Gift packaging may be available as an add-on for selected products. You can choose this option on the product page when available.

Can I ship directly to someone as a gift?

Yes. You can enter the recipient’s shipping address at checkout.

Customer Support

How can I contact FiguMe?

You can contact us by email:

support@figume.com

For order questions, please include your order number and the email address used at checkout.

How long does customer support take to reply?

Our normal response time is 1–2 business days.